Golf Bag Shipping

Customer Service

Call, Fax, or E-mail Us

Need to talk to a customer service representative? Our business hours are from 8am - 5pm (PST), Mondays through Fridays. Contact us at:

Customer Service : 888-465-3463
Place a New Order: 866-744-7427 or 702-478-9988
FAX 702-487-6688 or
E-mail info@shipgbs.com

Write Us
Write to us at:
GBS Business Corp.
P. O. Box 32005
Las Vegas, NV 89173

Find the answers you need on our FAQ's page or use our information request form. We also offer the following information online.

  • Method of Payment

    Payment Options
    GBS accepts the following credit cards. Please have your payment information ready when ordering your shipping kit.

    • Visa
    • Mastercard
    • American Express
    • Diners Club
    • Discover Cards

    GBS does not accept checks, cash or money orders.

    Using Your Credit Card
    When calling our reservation center or ordering on-line, Please give your name exactly as it appears on your credit card. You will be asked to give your credit card billing address as it appears on your credit card statement. You will also be asked for your telephone number, credit card number and expiration date. It's important that you include your phone number in case we need to speak with you about your order. You can also get an email confirmation by giving us your email address.

    Please be sure that we have the correct billing address for your credit or debit card so that we may verify your card with the bank. This is the security standard used by banks to verify card validity in the absence of a physical signature.

    When Will I Be Charged?
    The credit card specified in the transaction will be charged at the time when the shipping kit is to be mailed.

  • Obtaining a refund

    Cancellation & Refund
    Cancellation charges will only be incurred if cancellation occurs after sent out the "Shipping Kit" Instead of a refund request, a full credit (cancelled portion payment) can be issued for future use with GBS, without expiration date and is fully transferable. The expedited charges for sending the "Express Shipping Kit" if applicable, is always non-refundable. For question call 1-888-465-3463 or Email to: info@shipgbs.com or Write to:

    GBS
    Customer Service
    P. O. Box 32005
    Las Vegas, NV 89173

    If a refund is requested, the cancellation fee is US$20.00 for the 1st bag and US$10.00 for each additional bag. In the case of a partial cancellation (i.e., order a round-trip or multiply-leg trip and only use on leg or two legs respectively) cancellation fee will be US$10.00 for the 1st bag and US$5.00 for each additional bag. In addition, a one-way surcharge will be charged on the already completed leg. (if only used one leg). If two or more legs were used, there will be no one-way surcharge.

  • Filing a Claim

    To process a claim, contact our Customer Service. Tel. #1-888-465-3463 we will Fax you a Claim Form to fill out and assist you to file and follow up your claim.

    Please prepare the following to support the claim:

    • GBS Order Invoice number and copy of FedEx Airbill or Ship Manager Label
    • All the items description pertaining to lost or damaged
    • Brand name, Model/Serial number of lost or damage merchandise
    • If baggage or golfbag is damaged during delivery, show the courier the broken SPC (if possible). and keep the damage bag/s. This will facilitate the claim
    • Proof of Value (e.g. copy of original invoice from vendor/supplier, copy of retail invoice/receipt final confirmation screen if on-line order with proof of payment, itemized repair invoice or statement of non repair, appraisals, expense statement, or any other applicable documentation.)

    All claims must be submitted to GBS within 10 days from the delivery date. Please allow four to six weeks after submission of your request to research and verify claims.

  • Gift Certificates To Order A Gift Certificate

    Gift Certificates are now available from GBS. The certificates may be used for Golf Bag Shipping and Baggage Shipping. To order, call toll free 1-866-SHIP-GBS (1-866-744-7427). GBS gift certificates are NO EXPIRATION DATE.

    To Use A Gift Certificate

    To use a certificate that you have:

    1. Please call the GBS reservations center 1-866-744-7427 to place your order.
    2. When your order is confirmed, mark "used" on this certificate.
    3. Seal the certificate in an envelope and mail it to

        GBS
        Gift Certificate Redemption Department
        5808 Spring Mtn Rd. ##101A
        Las Vegas, NV 89146 .

    Las Vegas, NV 89146 .

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Golf Bag Shipping